[Resolved] Voonik — product not in accordance with ad order number r[protected]-3

Anki_94189

from Delhi, Delhi

Aug 13, 2017

Address: 122001

Website: Voonik

Against my order number R[protected]-3 I expected to receive an Ants Bell Sleeve Lace Design Top but I received a top with SKU 12585L, which was entirely different from the one specified in the product description. I cannot find the SKU number of the top I ordered as the link to the product ( https://m.voonik.com/recommendations/ants-bell-sleeve-lace-design-top-2?is_perma...⇄ is no longer active. I have attached the photos of the expected product and product I received. I cannot file for an return because the site is saying pickup from my address is not available. Please exchange the product or give me a refund .

+2 photos

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Sep 24, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2017

Voonik Tech Customer Care's response Hi Ankita,

We are sorry to know that you are upset with us. We are forwarding this case to our quality team right away. We notice that you have returned the product and the refund has been initiated on 16th, Aug 2017.
As per the bank’s policy, the amount will reflect in your account within 7-10 working days (excluding Saturday, Sunday & Bank holidays).

For any further assistance, please write to us at [protected]@voonik.com, we will get in touch with you and resolve the issue at the earliest.

Regards,
Team Voonik

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Comments

Jeet patil

from Mumbai, Maharashtra

Aug 14, 2017

My complaint is refund amount of one saree because in saree fabric is not good...so humble request to inform I want refund my money as soon as possible...

Voonik Tech Customer Care's response, Aug 22, 2017

Verified Support

Hi Jeet,

We are sorry to know that our product did not match your expectations. Please share your order number and contact details at [email protected], we will get in touch with you and resolve the issue at the earliest.

Regards,
Team Voonik

Chayanika roy

from Numaligarh, Assam

Aug 25, 2017

Courier boy come to delivery my product as given address he told they will not come and give delvery the product at home.. you have to collect from office address