[Resolved] Voonik Tech — delivered me with a wrong product.

Shayan Chakraborty

from Mumbai, Maharashtra

Address:

Renaissance township, Burdwan, 713102

Hi,
I have ordered for a black shoe but i received a different shoe with different colour. My order no: r[protected]. I placed a return for the product but the courier service pick up boy didn't pick up the product as they found the product with different colour and ask me to contact with voomik. I call to customer service, but the guy on other side named arvind behave badly with me. This is my first time purchase with voomik and i'm really very much disappointed with the behavior they are showing to me. I feel bad of choosing voomik for shopping.

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Jun 11, 2019

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

Voonik Tech Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We will ensure you the same will not repeat in the future.
We will arrange the pickup again and will make sure the product gets picked up within the next 3-5 working days.
Once the product reaches the warehouse, a small quality check will be done by the seller. Post quality check, the refund will be initiated within 48 hours.
The refund will be credited to your Voonik account within 2 working days.

Regards,
Team Voonik

Verified Support

May 09, 2019

Voonik Tech Customer Care's response Dear Customer,

Thank you for writing to us.

The refund of your order (R[protected]-1) for Rs. (647) is given as Voonik credit. You can use this credit for your future purchase with us.

As the pickup is done and the refund has been initiated, we are closing the case. Please feel free to reply back to us in case any further help. We will be glad to help you.

Our customer care team is available 24 hours a day, seven days a week.

You can write to us: [protected]@voonik.com or call : [protected]

Regards,
Team Voonik