This is a fraudulent company.They claim big numbers in terms of data speed and download limits but none of this is true. Forget about speed, you have to be lucky to even get their internet up and running. The service is down for weeks and the customer care is not even sorry, forget about giving explanation and assurance. However, they are very professional in submitting your advance cheques and charging you for the service. They never delay even for few hours. And once they loot you, they disappear. They claim download limit to be 50 GB for a 15 mbps plan, however the speed is not even an average 2 mbps for the entire day and you gotta be lucky if, once for a change, the speed spikes to somewhere around 10 mbps and then again down below 1 mbps. No matter even if I am traveling or using internet just for browsing, after two weeks I have by default exhausted the entire 50 GB data limit! Everything about them so far is hoax. They just don’t have the infrastructure and technical expertise to run this business. I have given them advace cheque for 3 months but they havent replied to any of my emails requesting for a refund. This is a mental harassment and companies like this must be banned to operate and cheat consumers.
Aug 14, 2020Complaint marked as Resolved
Vovinet customer support has been notified about the posted complaint.