Vovinet — Irresponsible and careless customer care

A) monday, may 29, 2017, 12:55 pm (Duration of call 1 min 44 secs) - this call was made to customer care to send an engineer at my place in order to rectify the issue. Customer care agreed to this but no engineer showed up for the entire day.

B) tuesday, may 30, 2017, 10:14 am (Duration of call 2 mins 57 secs) - same call was made however i learned that my previous complain was not entered in the system rather it was simply ignored. Well done what a wonderful customer care. Shame on them. Anyways, i assume that this customer care representative did enter my complain in the system but guess what still no engineer has showed up for the entire day again. How lovely to see that :) vovinet guys have progressed and achieved a mastery in how to lower the level of professionalism.

I hope that at least by 2050 ad there will be an engineer showing up at my place to rectify the flickering issue i am facing with vovinet internet.

In case vovinet is running out of engineers then please note that multiple engineers are getting lay off from mncs due to recent actions taken by trump.
Was this information helpful?
No (0)
Yes (0)
Vovinet customer support has been notified about the posted complaint.
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vovinet
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    18%
    Complaints
    49
    Pending
    0
    Resolved
    9
    Vovinet Phone
    +91 22 6687 1600
    Vovinet Address
    A/301-303,. Everest Grande, Mahakali Caves Rd., Andheri (E), Mumbai, Maharashtra, India - 400093
    View all Vovinet contact information