VRL — According to delivery of an parcel

Address:	Ooty
Website:	VRL

Tracking id:[protected]
Customer name:Jeevana
Parcel From:Banglore
To:ooty

Sir,
I had a parcel to be receive on 16/08/2021.But there is not any steps taken to deliver my parcel. Even if I contact them they use to say that they didn't received any parcel like that. But when I track that parcel, I came to know that the parcel had reached the hub. So kindly do the need.
Thanking you