[Resolved] VRL Logistics / VRL Group — [protected]- one item missing - looking for urgent resolution

Pra2023

May 23, 2023

Address:

Coochbehar

Hi Team,

This is inform you that on 24th April, 23 from Nagapattinam, 4 packages was sent to coochbehar West Bengal VRL branch but I have received 3 packages and one is missing, confirmed by your local executive Mr Yogeshwar, several calls was done to him but only he is replied, no update he has and will update soon.

For your ready ref I attached the invoice and delivery note where it was mentioned it was short.

For emergency I was ordered via your logistics but very bad and unprofessional experienced I have been faced.

Nearly to one month gone but no one taking seriously for my materials.

Requesting you, kindly check immediately and update me that when I am getting my package .

Awaiting for your early recovery and resolution.

If you have any quarry plz feel free to call to undersigned mobile number.

Regards

Prasenjit Dey

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Jun 25, 2023

Complaint marked as Resolved

VRL Logistics / VRL Group customer support has been notified about the posted complaint.

Verified Support

May 25, 2023

VRL Logistics / VRL Group Customer Care's response Dear Sir,

tHE SAID MATERIAL ONE ARTICLE SHORT DELIVERED AT cob WE ARE ALREADY INFORMED TO clthw tpt TO TRACED OUT the short material and load to COB on priority basis.

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Comments

Sudhansi

from Baliguda, Odisha

Nov 26, 2023

The procedure and receiving product is very complicated and harash full, So don't use thuis logistics .plz use other logistic if possible, as my Product of Lr no [protected] reached destination at Berhampur without consignment copy and not able deliver after 20 days and unknown about when they will kind heart to give my product, otherwise I have to lost ..very very useless logistics