[Resolved]  VRL Logistics / VRL Group — Misbehaviour with passengers

We have boarded the bus KA25C9559 from Bangalore to Mahalingapur. The initial pickup vehicle from Vijaynagar was delayed by 30 mins. We reached the actual destination by 30 mins delayed. The bus which we wanted to board was parked 5 mins ahead of the actual area. We boarded the bus by walk. There was another pickup vehicle passenger who not yet arrived so I have requested the bus co driver that I will go down for 2 mins to bring food. He started talking like you have to get ready with everything before boarding the bus. Then he started saying like if you go down, we will leave you here only and go. Even after informing him that will be back soon, he was not at all in the mood to listen. I had a baby, and she wanted some food. As still much time was there for other passenger to come, I planned to get down for 2 mins. I said I am informing you and getting down then he says I can't remember the persons if single person also gets down.
We are really very upset for his behavior and our journey turned out to be a sad journey.
He says his name with loader voice and says you go and complaint wherever you want.

Hope we will get some justice here.
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May 30, 2023
Complaint marked as Resolved 
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2023
VRL Logistics / VRL Group Customer Care's response
Dear SIR,

Kindly send the complaint to travels department.
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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