VRL Packers And Movers — I want to make a legal complaint against them

They promised a certain amount after looking at my stuff and after every few hours they started increasing the amount, the hassle which we gone through made us to ask that we will only pay them untill we don't see our stuff safely handed over to us. They first promised that the stuff will be moved by evening and it took 2 days till they moved it. I had a trust issue so i asked them not to dispatch the stuff better if i ask some other company to take it away, they then started asking 1200 rs for labour charge. There is no point on taking a labour charge when all the stuff was packed by me, the only effort they did is wrapping up my mattress using cello tape. Now m really worried after looking at their reviews. I do have all the call recodings of the conversation i had with them and also the whatsapp conversation which can prove they are fraud. My stuff is with them now and i don't know what will happen to it.
The story is long and i need someone to resolve this
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