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VRL Travels — Bizarre cancellation policy

We had booked a ticket from Davangere to Vashi on 5th Nov for our guest but had to cancel this ticket.
Now when we went to cancel this ticket we were told to show the id proof of the ticketholder as the guest was from Mumbai she currently didnt had any id proof with her.
And we were told the ticket cant be cancelled, now this is so very stupid policy as this is loss of money and time.
Very very inconvinient service.
This would be the last time i booked a ticket for VRL travels.

I would prefer not to book any ticket for VRL.:
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Jan 10, 2017
manjunath hosur's response
I[censored] don't take an action I 'll move to court and sue on Basted VRL CO.
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Hello sir
Myself VINOD KUMAR, SIR PLEASE take an action on VRL travels co. They wer charged me 200 on only 20 kg of box and VRL employees wer forced to pay me rs; 200 . when I done objection, they told me to get down . For me I don't have any option I paid 200

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