VRL Travels — bus got late by 45 minutes

Address:

Pune, Maharashtra, 411014

Hi I was travelling from Amravati to Nagpur on 23/09/2019 bus schedule departure time was 9.45 bus arrived at 10.30 and left at 10.40 almost late by 1 hour when I asked the driver reason for being late he replied bus is jus late by 15 mins and started arguing. Bus number is MH04G8817. I was travelling by VRL frequently but this kind of behaviour and getting so late is not expected by this kind of service provider. I need to reach Pune before 8 and now here as per the discussion I will be reaching by 9 which is not as expected. I’m surely gonna lodge the same complaint in consumer forum and proper action should be taken for this.