VRL Travels — bus operator

I am traveling from mangalore to pune now in vrl bus (Ka25aa5269). My boarding point was hampankatta, mangalore and the boarding time was 16:30. I was near the boarding point in a shop.. But the bus left as i was seeing and the bus conductor did not even bother to give a call.. I had to run behind the bus and finally when i got the bus... The bus conductor irresponsibly said we don't have the the system of calling. This was still fine... But midway, the bus stopped in a place where everyone was asked to go for snacks and washroom... But the washroom did not even have proper locks and also gents were using the ladies washroom.. Now when i complained about the pathetic condition of the toilets, the conductor says 'you will have to use this washroom or else wait till 10:30 in the night'... This is horrible... Every other bus operator in this route stop in places where there are good toilets...