VRL Travels — bus services

Our bus to hyderabad scheduled at 3.30pm till 540 hasn't arrived at udupi. Msg at 3 pm was sent about an hour delay. With luggage, children how long do we stand at a tea stall in heavy rains? There is no proper bus shelter. Now we are told bus is expected at around 7 pm. Where do we stand as tea shop is to be closed. Pnr no 210! 16680150#212. Contact number is [protected]