VRL Travels — complaint on behaviour

On 8th Sep 2017 I booked a bus from hubli to mumbai. In basava vana office they told they will arrange a pickup van till bypass road, we were there at bypass bus no PY05A1602 which was supposed to stop there, wasn't stopped and went near dwd belur indl area around 1 am at night, I was having urgent work at mumbai and I shouted on driver on why you didn't stopped at hubli and why so late, driver of that bus told he don't have any update on pickup, when I called in office some ###### told if you want to go go in that bus he will reach mumbai @7 am, bus reached vashi @ 9.30 am and driver had called someone over phone and even that guy don't know how to handel and he was also arrogant, I booked ticket till andheri because of that guy I have to get down at sanpada and call police, driver of that bus started requesting me to don't give complaint there are many passengers in bus, and he went. I have to take ola and go for which I had paid 475rs

Called to office while bus was in mumbai pune express way no one had answered properly then driver gave cust care no when called there also same no proper reply,

In booking office they have to tell correctly, they should not lie to customers

I was travelling in Vrl from mumbai hubli in 2010 to 201s very frequently now a days service is very cheap

Concerned to take actions on culprits
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    VRL Travels Phone
    +91 83 6230 7300
    VRL Travels Address
    Giriraj Annexe, 1st Floor, Circuit House Road, Hubli, Karnataka, India - 580029
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