VRL Travels — Lack in Services, given illogical compensation as Beg Money

Address:

REGD. & ADMN. OFFICE : Bengaluru Road, VARUR HUBBALLI - 581 207 KARNATAKA e-mail : [email protected]

Dear Sir /Mam,
Details: in nutshell. Bus No. MH09EM6752. Tr.No.20909602, fair Rs.6000 paid. On 18/03/22 undertaken journey from Solapur to Wardha, 550 k.m. with 4 Family members, one was 78 yrs old. I had to undertake connected journey to Chandrapur City. From Solapur to Chandrapur no direct connectivity is there by any Mode of Transport. It was midsummer, journey was in Vidharbha Area. Temperature was above 43cc. AC of Bus was down in entire journey. For repairing Bus was delayed by 3 Hrs., in-between journey. In bus no Air circulation was there .This Volvo Bus was Compact with only Two Very Small Ventilation Windows at Roof. Bus was full of Passengers. Total Journey was 12 hours, without Air Condition and without ventilation with aged member we compelled to Travel . You may imagine the suffocation suffered by all us.
Resultantly, my next crossing travel arrangements towards Chadrapur scheduled at 8.30 a.m. was missed and I have to spend additional and extra money only because of late reporting of Bus to Wardha.

After my complaint VRL on mail gave me a Total compensation of Rs.400/-. Actually difference in Non AC & AC Bus fare was Rs.600/- per Ticket, hence I claimed for Rs.2400/-.
I have not demanded any compensation for lack in services, extra amount paid by me for journey to Chandrapur & for Physical harassments suffered by all o[censored]s including 78 yrs old my family member.
I appealed to the Customer Care Centre of Co. No reply or Feedback or Curtesy Call from that end.
Now I request you to look in to the matter and arranged to give me refund of extra fair taken by Co. Also give me Rs.2000/- per Passenger (Total Rs.8000/-)compensation for all above lacunas and mental as well as physical harassment which we suffered.
I am ready to submit my correspondence with VRL Ltd. if required.
Hoping Justice to me and my Family Members .

( Mr.Shishir Deshmukh, Address; Flat No 1, Jaysheel Plaza, Old Employment Chowk, Rail way Lines, Solapur PIN 413001 Maharashtra ) Mob.[protected]

I am attaching my correspondence with co. on my mail.
[protected][protected][protected][protected][protected]--
===============================================================
Complaint about Services during Traveling
Inbox

29 Mar 2022, 12:06

to feedback


Sir, We are traveling in MH09EM6752 of your Volvo from Solapur to Wardha 4 passengers .AC not functioning. There is no other facility for ventilation.It feel like a hot chamber .
Pl. compensate and refund amount.
From where to collect the compensation amount.? I have taken tickets by paying cash Provide Complaint No. to me.
Copy of ticket is enclosed herewith for your reference.
Now I am in traveling and sending mail to you.I hope positive quick response and reply in true spirit.
With Regards.
Shishir Gangadhar Deshmukh Mob.No.[protected].

[protected] Forwarded message[protected]
From: Shishir Deshmukh
Date: Fri 18 Mar, 2022, 10:12 PM
Show quoted text
Show quoted text

Attachments area

[email protected]
29 Mar 2022, 12:21

to Shankarling, me


DearSir,
Please accept our sincere regret for the inconvenience that has been caused
to passengers.We want to inform you that due to some technical problem
Hence the passenger can provide the travel ticket and can collect the difference amount
from our Solapur office 100/- per seat with ticket copy and ID proof xerox
Avail Big Discount for online booking only (www.vrlbus.in)
App: https://play.google.com/store/apps/details?id=vrlbus.in.vrltravels&hl=en
Thanks & Regards
Peter D Raju
Travels Customer Care
P:[protected] E: [protected]@vrllogistics.com
W: www.vrlbus.in (Open 24 Hours)

Shishir Deshmukh
1 Apr 2022, 14:05

to feedbackvrllogistics


Dear Sir,
I have accepted Rs.400/- i.e. Rs.100/- per ticket as difference amount under protest.
I could not understand the logic behind giving me Rs.100/- per ticket.
My questions :-
(1) Whether there is a difference of Rs.100/- in fare for AC and Non AC buses for the same route. As per my knowledge there is a difference of Rs.600/- .If we travel by Non AC Sleeper Coach fare is Rs.900/- from Solapur to Wardha. You may check on any Traveling App.viz. Redbus, Make my Trip etc.
(2) Your driver has taken a break at "Tuljapur Toll Plaza" for Two Hours to get AC of Vehicle Repaired. Which was very inconvenient halt for Passengers.
(3) In Bus we travelled from Solapur to Wardha i.e. 12 Hours without AC . Moreover in Bus there were no windows. It is a compact Bus, only Two Windows are given for Ventilation on the roof of the Bus. Can you imagine in Summer days a Bus which was full of Passengers without ventilation /Air how passengers have Travelled for 12 Hours.There was suffocation to us for 12 Hours.
(4) In the bus our relative Mr.Goswami who is 78 years old had travelled. Can you and your company person can emagine his physical / health conditions ? Your driver brought in a crunch saying that the AC unit will be repaired at the earliest. Instead of providing alternate Buses, your people managed to Travel in the same Bus perforce.
(5) Due the above act bus reached at 9.00 a.m at Wardha instead of 6.30 a.m, due to this delay We missed our connected Bus scheduled at 8.30 a.m. from Wardha to Chandrapur.For this trip we were compelled to spend an additional Rs.3000/-.
(6) Dear Sir,
(a) I appeal to you to refund me my legitimate amount Rs.600/- per Ticket extra taken by you . Total Rs.2400/-., You have paid only Rs.400/- without any Logical Calculations. Is your Co. treating your Customers as Beggars and pays only Rs.100/- ? I am not claiming compensation for inconvenience and for lack of Services.
(b) I expect a positive response from a well known company like you. Please do not compel me to defame your Co. and to claim cost for lack in services, harassment and human right violations.
(c) You are requested to bring these facts to your higher ups if it does not come to your jurisdictions, I do not want to stretch it further.
(7) If I do not receive any communication from you on or before 10.04.2022, we will deal with it further, assuming that you have nothing to say in the matter, you are not interested in giving further Customer Services and Refund my legitimate amount to me.

With Warm Regards.
(S. G. Deshmukh)
[protected][protected][protected][protected][protected]-

Complaint about Services during Traveling
Inbox

29 Mar 2022, 12:06

to feedback


Sir, We are traveling in MH09EM6752 of your Volvo from Solapur to Wardha 4 passengers .AC not functioning. There is no other facility for ventilation.It feel like a hot chamber .
Pl. compensate and refund amount.
From where to collect the compensation amount.? I have taken tickets by paying cash Provide Complaint No. to me.
Copy of ticket is enclosed herewith for your reference.
Now I am in traveling and sending mail to you.I hope positive quick response and reply in true spirit.
With Regards.
Shishir Gangadhar Deshmukh Mob.No.[protected].

[protected] Forwarded message[protected]
From: Shishir Deshmukh
Date: Fri 18 Mar, 2022, 10:12 PM
Show quoted text
Show quoted text

Attachments area
[protected][protected][protected][protected][protected]---
[email protected]
29 Mar 2022, 12:21

to Shankarling, me

[protected][protected][protected][protected][protected]---
DearSir,
Please accept our sincere regret for the inconvenience that has been caused
to passengers.We want to inform you that due to some technical problem
Hence the passenger can provide the travel ticket and can collect the difference amount
from our Solapur office 100/- per seat with ticket copy and ID proof xerox
Avail Big Discount for online booking only (www.vrlbus.in)
App: https://play.google.com/store/apps/details?id=vrlbus.in.vrltravels&hl=en
Thanks & Regards
Peter D Raju
Travels Customer Care
P:[protected] E: [protected]@vrllogistics.com
W: www.vrlbus.in (Open 24 Hours)

Shishir Deshmukh
1 Apr 2022, 14:05

to feedbackvrllogistics


Dear Sir,
I have accepted Rs.400/- i.e. Rs.100/- per ticket as difference amount under protest.
I could not understand the logic behind giving me Rs.100/- per ticket.
My questions :-
(1) Whether there is a difference of Rs.100/- in fare for AC and Non AC buses for the same route. As per my knowledge there is a difference of Rs.600/- .If we travel by Non AC Sleeper Coach fare is Rs.900/- from Solapur to Wardha. You may check on any Traveling App.viz. Redbus, Make my Trip etc.
(2) Your driver has taken a break at "Tuljapur Toll Plaza" for Two Hours to get AC of Vehicle Repaired. Which was very inconvenient halt for Passengers.
(3) In Bus we travelled from Solapur to Wardha i.e. 12 Hours without AC . Moreover in Bus there were no windows. It is a compact Bus, only Two Windows are given for Ventilation on the roof of the Bus. Can you imagine in Summer days a Bus which was full of Passengers without ventilation /Air how passengers have Travelled for 12 Hours.There was suffocation to us for 12 Hours.
(4) In the bus our relative Mr.Goswami who is 78 years old had travelled. Can you and your company person can emagine his physical / health conditions ? Your driver brought in a crunch saying that the AC unit will be repaired at the earliest. Instead of providing alternate Buses, your people managed to Travel in the same Bus perforce.
(5) Due the above act bus reached at 9.00 a.m at Wardha instead of 6.30 a.m, due to this delay We missed our connected Bus scheduled at 8.30 a.m. from Wardha to Chandrapur.For this trip we were compelled to spend an additional Rs.3000/-.
(6) Dear Sir,
(a) I appeal to you to refund me my legitimate amount Rs.600/- per Ticket extra taken by you . Total Rs.2400/-., You have paid only Rs.400/- without any Logical Calculations. Is your Co. treating your Customers as Beggars and pays only Rs.100/- ? I am not claiming compensation for inconvenience and for lack of Services.
(b) I expect a positive response from a well known company like you. Please do not compel me to defame your Co. and to claim cost for lack in services, harassment and human right violations.
(c) You are requested to bring these facts to your higher ups if it does not come to your jurisdictions, I do not want to stretch it further.
(7) If I do not receive any communication from you on or before 10.04.2022, we will deal with it further, assuming that you have nothing to say in the matter, you are not interested in giving further Customer Services and Refund my legitimate amount to me.

With Warm Regards.
(S. G. Deshmukh)
[protected][protected][protected][protected][protected]
Shishir Deshmukh 13 Apr 2022, 12:23


Shishir Deshmukh
5 May 2022, 07:46

to customercare


I am sending my correspondence with your feedback team and reply from them since last month.
I expect prompt and timely positive response from your.
With regards.

ReplyForward

[protected][protected][protected][protected][protected]

Sir, Gentle Reminder for my grievance.


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Shishir Deshmukh

(S.G.Deshmukh)