VRL Travels — Not on time and rude behaviour of the bus staff

Address:

Chikodi , Karnataka

Dear Sir/Ma'am,

I am Akash Aramani from chikodi, I would like to make a formal written complaint against VRL travels.

Details:
Boarding point : Anand Rao circle Bangalore
Date and time : 11/01/2022 and 7;30pm
Destination : Chikodi
Date and expected time : 12/01/2022 and 6:00am

With respect to the above details I am supposed to reach my destination at 6:00am (this time is given by VRL itself in the ticket) but already it's 7:00am and I am still in Belgaum VRL stop and I am told that the bus will reach Chikodi around 8:00/8:30am

Two hours delay in reaching a destination ...?????
Why the hell VRL provide expected time then ...???
I have made certain plans accordingly and now who is responsible for all these things
Bus might be delayed for 20mins or 30mins
Which is acceptable . But 2 hours ????
Unbelievable
And they call themselves as the best travelers

I know you will ignore this compliant
But I just want you to know the truth