[Resolved]  VRL Travels — pickup left, leaving us behind without informing

Address:

Bangalore, Karnataka

Hi, My ticket was from Bangalore to Murudeshwar. In Ticker it was mentioned as reporting time @8:00 PM and departure time as @8:15 PM. We reached before time on the spot(Indiranagar, Bangalore) and pickup bus/Cab did not came. Then after around one hour bus came and we were told to seat in that bus. We got the call from travel agent that our bus is in Gandhi Nagar bus stand and we have to reach there. As we reached there again we got call from same number that we have to catch bus from Rajajee Nagar. We took the Auto from Gandhi Nagar bus stand and we reached Rajajee Nagar but we did not got the bus. When we confirmed finally we got to know that bus left us. This whole period was from : 8:00PM to 12:00 AM. Then at 12:10 AM we came to our home. Next day i went to VRL office Bangalore for issuing complaint, i was told though it is a mistake from their end but refund is not allowed. Details: Passenger name: Amit Prakash, Nishant Prakash Contact Number: [protected] Email: amit.prakash.[protected]@gmail.com From TO: Bangalore- Murudeshwar Date: July 11 2014 Seat:U5;U6 Travel Name: VRL Travel Bus type: NON AC Sleeper Ticket Cost: Rs.1500 Reporting Time: 8:00PM Departure Time: 8:15 PM Boarding Point: Indiranagar(near RTO office)