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[Resolved]  VRL Travels — Service and bush related

Bus from mysore to pune on october 3, 2016 - 5:30 pm
Bus ka25c7996
1. Reached pickup point late by 30mins
2. Booked multi axle sleeper ac bus but was made to sit in a sleeper ac bus
3. Drivers did not know the route and we were roaming inside karnataka for 13hrs
4. Reached hubli at 7.10am
5. Drivers did not stop for dinner and restroom for 9 hrs : 5.30pm - 2:30am even repeated requests from passengers especially female passengers requesting to halt at a restroom
6. As promised, we did not get the multi axle bus at hubli instead we were told to sit in another ac sleeper bus
7. The whole journey which was estimated 15hrs took 24hrs to complete.
8. At hubli, when we refused to compromise with ac sleeper bus we were made to wait for 1.5 hrs at vrl depot, hubli
9. The customer care were not apologetic and kept convincing us to sit in the ac sleeper when we actually paid for multi axle sleeper ac bus
10. I reached pune at 5.40pm
Estimated journey time - 15 hrs
Actual journey time - 24hrs
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Oct 3, 2016
Complaint marked as Resolved 
Vrl did not arrange for the bus type we booked. Instead we were told to sit in Ac sleeper for the entire journey. We lost 11 hrs and no refund has been given
Oct 03, 2016
Updated by sonia naidu
Bus from Mysore to Pune on October 3, 2016
Bus no - KA 25C7996
1. Reached pickup point late by 30mins
2. Booked multi axle sleeper Ac bus but was made to sit in a sleeper Ac bus till Hubli and that multi axle sleeper Ac bus will be provided at Hubli
3. Drivers did not know the route and we were roaming inside Karnataka for 13hrs.
4. Drivers did not stop for dinner and restroom for 8 hrs
5. As promised, we did not get the multi axle bus at Hubli instead we were told to sit in another Ac sleeper bus
6. After fighting with the management for 1.5 hrs, the multi axle sleeper Ac bus was sent to Hubli depot
7.The whole journey which was estimated 15hrs took 24hrs to complete.
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    VRL Travels
    Customer Care Service
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    VRL Travels Phone
    +91 83 6230 7300
    VRL Travels Address
    Giriraj Annexe, 1st Floor, Circuit House Road, Hubli, Karnataka, India - 580029
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