VRL Travels — Worst service for customers

Address:

Belgaum, Karnataka, 590011

I booked my ticket on 19th September with travelling date 21st September with ticket number 8380218 with seat number L13 from Belgaum. The day of travelling the person called me and told that the bus is cancelled we shifted to another thing bus with s.no L29 i said ok for them. After an hour again i got call from vrl office that bus also cancelled the woder thing is how 2buses will cancel in single day is it soo much of technical problem in single day for 2bus that too the leading travelling company giving the worst service for the customer telling that ur ticket is cancelled u go with refund and book with other bus. It sound like vrl giving worst service for customers.