[Resolved] Vu Televisions — Unethical Behaviour

suren.hta

from Delhi, Delhi

Address:	Bangalore, Karnataka, 600043
Website:	vutvs.com

I purchased the TV on 06-Oct-2015. Issue: External HDD is not getting detected. I have called the CC and they have been redirecting the call to some area manager whose work is just ask the issue and utter the word "We are there to help. Don't worry" Various false responses from him: 1. Better return the TV back 2. Its not at all an issue 3. Today we have power cut at office. Will reply you back I have taken all possible steps on my side, checking with various HDD, tried both FAT and NTFS formats, with ext. power supplied HDD, ... Till now I have spent 50 rupees calling the no. given by the customer care executive. But no responses from them yet. Its certainly obvious that "why it cannot compete till date with monster brands like SONY, SAMSUNG" WORST(EST) CUSTOMER SUPPORT.

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Nov 21, 2015

Complaint marked as Resolved

They have agreed to provide replacement. Thanks a lot for their concern. It will be really helpful for the customers if they were provided with faster service. Though it was really hard for us earlier, now we feel better with their service. Thanks a lot VU. I rely on you. Surely will suggest VU to my friends & colleagues.