Vulcan Express Pvt. Ltd. — Not delivering the product

Address:

560017

Hi, actually i have ordered few products from snapdeal on 2nd of october 2016 whose order id is:[protected], estimated date was 9th october 2016 and it was about to delivered through vulcan express services but sorry to say that till now i haven’t received the product. I have called several times to that courier company with the awb no pd[protected] & pd[protected] but every time i heard that "your product is missing, we are trying our level best to get it delivered". I have also called snapdeal customer care and they send me a sms with the awb no and asked me to call vulcan express. Now kindly let me know, what kind of service is these? I had faith on snapdeal. Why i should call vulcan express several time, it is completely responsibility of snapdeal. I was about to gift these products to someone on a particular day. But snapdeal let me down from my nearest one.