[Resolved]  IFB / washing machine EX plus — Poor service for AMC washing machines IFB

Address:

Lucknow, Uttar Pradesh

My machine broke into fumes on 5th September evening threatening to burn the wiring as well since, then I started making efforts to register my complaint on the IFB toll free with no success. Luckily the local area office helped me register my complaint on the 7th with a complaint number:3504330. Though an attendant came to visit us that day declaring that the motor was burnt but with no further implementation. Since then all our efforts have gone to drain and my machine stands still.
Till yesterday the local area office people convinced us each day that the job will be done the same day, but today it was declared after a heated conversation that they were helpless as they did not have a motor to replace and the job will be only done on Tuesday that is on diwali which we doubt. We have always maintained the AMC contracts and even this year we made a two year Amc for our machine. My AMC number is 64865.
Inspite of this we are unsuccessful in getting any service from the service center. With diwali on head we already had many cleaning jobs handy which waits for the machine servicing. With great inconvenience we now doubt when our machine will get corrected. We are highly disheartened with the loose services provided to us and wonder how a big company like IFB does not maintain enough leisure for servicing at the service stations.
I would request the higher authorities to look into the matter and provided a soon and contending response against our AMC contracts.
Contact details:
Customer name: Manoj Takiyar
AMC number: 196152
Model: Ex plus
Email id: [protected]@gmail.com
Contact no. [protected]