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[Resolved]  Tek Care India Pvt. Ltd, Videocon — Worst product / Worst service

I bought Videocon washing machine, 3 years a go, in this 3 years I have to complaint 6 times, for the malfunction of washing machine, this shows how bad products is from Videocon and the service is even worst, once you register complaint, customer care guys says engineers will attend your complaint within 48 hours and they will call you, before coming but in 6 times they only had called me once, and because of that i have never met them personally, so i can know what is wrong with machine, every time my mother or my wife is there, they say anything about the problem. and many times they come and nobody is at home(because they came without informing us), my complaint is canceled and again new complaint is registered and when i spoke to supervisor that why don't you call before coming, he says our engineer called you but you didn't pick up the phone. what a big lie and he talked with me very rudely. I am fed up with Videocon product(washing machine) and its service, in future i am not going buy any Videocon product and recommend all of you to think before buying Videocon product.
Complaint marked as Resolved 2015-12-21 14:39:34
I stopped taking there service. I stopped taking there service. I stopped taking there service. I stopped taking there service
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Comments

Videocon — Bad Product Worst Service

Hi,

I have purchage a Videocon V1675 from Total Bangalore but from the beginning the call sound quality and USB have problem. I have given it to the service center in Jayanagar they told need to send it to company that there is problem in motherboard and they told it will take 10 days, after 10 days when I call they told it will take few more days. Atlast around a month it took to get my mobile back.

I had given them my mobile in new and good condition but when they return to me, it was having scratch and the back flap is in worst condition and thats not all when I start using it I found its have the same problem as it was before.

I feel its better to use another popular company mobile only, its just waste to try Videocon...

I recommend all not to use and burn your VIDEOCON mobile in middle of road then only company will knows how good their product is ?

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    Customer satisfaction rating
    44%
    Complaints
    4160
    Pending
    0
    Resolved
    1766
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105