Whirlpool 7kg - Sport — replacement

Address:

Chennai, Tamil Nadu

I had purchased a 7kg Whirlpool, front loading - sport model on 16th of October, 2010 from Viveks in Vadapalani with a 2 year warranty.

IT got faulty on 20th of October, this year. that is exactly 4 days after the expiry of the warranty period. I had launched a complaint with their customer care and the engineer visited our place and said the machine's board has gone to a full toss.

It has to be replaced and it would cost about 4000/- and odd. So, i had requested him to check because the machine was having some minor issues for the last two months and since the warranty has just expired, he should consider doing it free of cost.

For which he had referred to his manager who in turn said would give me a 10% discount on the rate.

I said it is not fair because such a renowned brand like whirlpool should do it free of cost or otherwise, it would only talk about the product. As, it only means that once the warranty expires, we should throw away the machine and get a new one.

Then i was referred to their Area Service Manager Mr. Pragadish, who was not only rude in answering our queries but was also mentioning during his conversation that this was a faulty product and he was willing to return 80% of the rate of the machine - (as on date) - a 20% depreciation.

I called up the next day and asked him for a 90% refund to procure a new machine. He said he would check with the Accounts person in Whirlpool at Ramavaram and get back to me... This happened on Monday last.

Two days after the pooja holidays, and I am still to receive a call from him.

I have been trying to get in touch with him.. he neither attends my call nor call back.. It goes for a full ring and then disconnects sometimes. At other times he disconnects it himself.

I need a solution for my problem. I am a working women, and it is very essential that I have a new machine replaced immediately.

Secondly, I went in for a Whirlpool because I started using TVS Whirlpool way back in '95 - '96.

I was immensely pleased with the semi automatic and i thought Whirlpool would be equally good but it looks like I am mistaken.