Wbtc — harassment and misbehavior by the charter at madhyamgram ctc bus stand.

Address:

Kolkata, West Bengal, 700128

Respected sir
I Booked an online ticket from Madhyamgram to Digha on 11th April19 and the date of journey was 15th april19 at 7:30hrs from madhyamgram stand.
I was waiting for the bus on same date at 6:45hrs on madhyamgram CTC Bus stand with my handicapped father and elderly mother. The bus came on 7:33hrs I requested to the charter at Madhyamgram CTC bus stand that please give me a little time as my father is a handicapped person but the charter react on me very rudely and after 5 to 10 seconds of stoppage the buss left without us, when my mother hopelessly ask to the charter why he behave like this and what we do now, the charter was abused us in very much indecent way including my elderly mother, he said that we can take any steps on him but unable to do anything as he is not a private sector employee and he also called to the bus driver or conductor that boarders of seat no 21, 22 and 23 unable to reach on time so you can take the needful action against those seats.
I called in CTC helpline but nobody could help me. I was deprive to get justice, unable to get my refund and unable to reach my destination on time.
It is for your information please take necessary action against them so that nobody suffer the same situation in future.
I'm sending herewith the copy of my Booked ticket, please see the attachment.