West Bengal State Electricity Distribution Company [WBSEDCL] — bill amount has not credited for non successful payment via vidyut sahayogi app

Address:	741101
Website:	w.b.s.e.d.c.l.

I am a customer (Id.[protected] under wbsedcl, krishnagar, nadia, paid my bill of rs.3410.51 of the month january 2018 through vidyut sahoyogi app via axis bank net banking on 5.12.2018. The transaction was unsuccessful, but the said amount has been deducted from my bank a/c. The bill later paid on 9.12.17.
Time and again, i mailed the crm cell and talk to officers in wbsedcl krishnagar office, send bank a/c details, lodged complain in docket no. 13148165 on 8.12.17.
But the amount has not been credited back in my a/c. Kindly do the needful so that the amount is credited to my a/c as early as possible.