West Bengal State Electricity Distribution Company [WBSEDCL] — Bill not produced and rude behaviour from WBSEDCL

Address:

700129

I have a WBSEDCL connection in my name (Indranil Roy Chowdhury) having consumer id as[protected]. I generally receive the hard copy of electricity bills at my address (i.e. 136, Nabatirtha, Ward No. 9, Kolkata 700129) and the soft copy of electricity bills at my email id (i.e. indranil.[protected]@gmail.com). I pay the bills quarterly using online method once I receive the bills and have done so regularly without any default.

I haven't received any bills either at my home address or my email id for the bill months from February 2017 to April 2017 but someone from WBSEDCL came to my home and threatened to cut off our electricity with immediate effect. After this incident I immediately checked my online account and could see that an invoice having number as[protected] is generated. I have the following questions regarding this whole incident:-

1) How am I supposed to know about the invoice if I do not receive the bills either at my home address or my email id which I have been receiving so far?
2) The bill due date for the invoice is 14-March-2017 then how can a WBSEDCL representative threaten to cut off the power supply today i.e. 7-March-2017 which is before the due date?

We have been using the electricity supply for more than 1.5 years and like any law abiding citizen of India have been paying the bills regularly. My parents were totally in shock and paid the amount in cash then and there without quarelling. I am out of town and my aged parents were embarrassed and insulted in front of the society by WBSEDCL. Is this the way how someone treats senior citizens?

I want to know why the bills was not produced and send to me at my email id. Since I didn't recieve any bills or notofications then how am I guilty of defaulting any payment.

Since I am out of town I want WBSEDCL to apologize to my parents for this incident either calling them at [protected] or personally at our home address else I will have no other option but to escalate this to higher authorities.

Thanks & Regards,
Indranil