[Resolved]  West Bengal State Electricity Distribution Company [WBSEDCL] — Payment made through Google pay, but no message for confirmation of payment

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Susenjit Mallick (State Bank of India), google transaction ID is CICAgKD98qK5QQ. The consumer id is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Smt. Prova Mallick
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Susenjit Mallick
Mobile number- [protected]
Email id: dr.[protected]@gmail.com
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Dec 7, 2020
Complaint marked as Resolved 
Money refunded in my account. Thank you.
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
Dec 03, 2020
Updated by SUSENJIT MALLICK
The problem is not solved yet, my mother had to pay again today as electricity department local office said it is not paid. Kindly look into the matter.
Complaint comments 

Comments

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is [protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Anik Saha ( Bank of India), google transaction ID is CICAgOC0m9edYg. The consumer id is with the name of my father. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Sri Nitya Gopal Saha
Consumer I'd[protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Anik Saha
Mobile number- [protected]
Email id: [protected]@gmail.com

I had paid electricity bill using Google pay.
There is no confirmation message. Should I wait longer? Can you please confirm if electricity bill is paid? Thank you

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    West Bengal State Electricity Distribution Company [WBSEDCL] Phone
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    West Bengal State Electricity Distribution Company [WBSEDCL] Address
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