West Bengal State Electricity Distribution Company [WBSEDCL] — power outage

Address:

Kolkata, West Bengal, 700126

An outage of power since sunday night 1 am. Power resumed from 8.30pm to 12.30 am monday night and then again load-shedding as i am emailing you now (Morning of tuesday 9.30 am). Toll-free (19121) is busy always, so can't even make a complaint, customer service of the area has no news or information, even the station manager has no information. Nobody attends the call from zonal, regional or divisional offices of wbsedcl. We are suffering heavily for last 24 hours yet no response from authorities as if it's a mere cause. Most important part, most of the area's in barasat had resumed power since midnight last night but not our's. The customer service office was locked out and the employees were not present when we went there, how come a 24*7 service office lock out the office and go out!! How incompetent and unprofessional wbsedcl has become. Hope necessary action would be taken.