West Bengal State Electricity Distribution Company [WBSEDCL] — provide refund transaction details

Address:

Kolkata, West Bengal, 700102

Dear Sir/Madam,

This is informing you that I made a payment on 08.09.2017 of RS. 4527.34 through online ICICI Bank payment gateway from WBSEDCL website to pay for new connection of electricity (Application no. [protected]). The amount is deducted from my card but the payment receipt is not generated, still they are showing payment failure. As per e-conversation with CITRUS pay, they have processed the payment on 8.09.2017 and the transaction ID is CTX[protected]. Still I don’t have the money receipt.

After visiting several times to Krishnapur electric supply office, they have generated two Issue No. 507453 & 524553 against my above mentioned problem & told me that the deducted amount will be refunded by WBSEDCL into my credit card account, but till date I have not received the above said amount in my account, I have communicated with ICICI credit card department about the refund status, but they are asking the transaction details of refunded amount by WBSEDCL.

Please provide Transaction details of refunded amount & look into this matter urgently.

Thanks & regards

Parthasarathi Bhattacharya
Pradeep.[protected]@gmail.com
[protected]