West Bengal State Electricity Distribution Company [WBSEDCL] — unpaid bill

Address:	Nadia, West Bengal, 701402
Website:	Billdesk & phonpe

Dear sir... This is to inform you that i, dilip mondal residing at phulia nadia, and my consumer id is[protected]. I have paid the electricity bill of dec 11 2018 of rs. 964.51 only through "http://www.wbsedcl.in" by using phon pe.. Payment gateway, and the transaction id is c1812140758526915273434 on 14.12.2018 at about 7:58 am, and the money was debited from my account but still the payment remains in pending or in failure state, hence the bill is showing in the above-mentioned site as unpaid till date and it is not showing the payment receipt of the bill for the month of dec2018 of rs. 964.51only.
Please assist me in this regard. I contacted with wbsedcl and phon pe&billdesk but both companies are not responding to my requests.