[Resolved] Western Digital — External Hard drive has manufacturing defect - RMA[88582573] | |
Dear Sir, This letter is to complain about a WD external Hard drive that I purchased on-line through flip kart in the year 2019, at Hyderabad. Since the day i purchased this product i have been facing detection problem and iam sure i have received manufacturing faulty hard drive, because of pandemic i didn't see any service centers operative. I paid money through my debit card on-line in Flip kart and my external hard drive is still under warranty. Iam writing this because one of your technical team executive has intimated over the call that i will be receiving refurbished external hard drive in replacement. Why will i be receiving a refurbished model when i paid for new external hard drive and without any or much usage with manufacturing defect returning back to WD support?, Below are my WD drive details: RMA Number : 88582573 Defective Serial Number: WXH1A68H0AEV Defective Model Number: WDBS4B0020BBL-WESN I look forward to your positive reply and will wait until DATE before seeking further assistance. I can be reached at Email Address or at Phone Number at any time during working hours. Thank you in advance for your quick attention to this matter. Sincerely, Sameer Ahmed Email: [protected]@GMAIL.COM Phone: [protected] Was this information helpful? | |
Aug 13, 2021 Complaint marked as Resolved It was nice talking to Kumar Gaurav from warranty support. He understood the problem precisely and resolved on priority. Western Digital customer support has been notified about the posted complaint. | |
Add a Comment | |
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
41%
Complaints
243
Pending
0
Resolved
94
3355 Michelson Drive, Suite 100, Irvine, California, United States - 92612
View all Western Digital contact information
Post your Comment