[Resolved] Western Digital — External Hard drive has manufacturing defect - RMA
This letter is to complain about a WD external Hard drive that I purchased on-line through flip kart in the year 2019, at Hyderabad. Since the day i purchased this product i have been facing detection problem and iam sure i have received manufacturing faulty hard drive, because of pandemic i didn't see any service centers operative.
I paid money through my debit card on-line in Flip kart and my external hard drive is still under warranty.
Iam writing this because one of your technical team executive has intimated over the call that i will be receiving refurbished external hard drive in replacement. Why will i be receiving a refurbished model when i paid for new external hard drive and without any or much usage with manufacturing defect returning back to WD support?, Below are my WD drive details:
RMA Number : 88582573
Defective Serial Number: WXH1A68H0AEV
Defective Model Number: WDBS4B0020BBL-WESN
I look forward to your positive reply and will wait until DATE before seeking further assistance. I can be reached at Email Address or at Phone Number at any time during working hours. Thank you in advance for your quick attention to this matter.
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Aug 13, 2021Complaint marked as Resolved
It was nice talking to Kumar Gaurav from warranty support. He understood the problem precisely and resolved on priority.
Western Digital customer support has been notified about the posted complaint.
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