Western Digital — Internal hard disk replacement | |||
My name is hitesh i had purchased western digital hard disk from your panchkula dealer. Still the hard disk is in guarantee hard disk doesnot works properly when we contacted the person from whom we purchased the hard disk he said you have to enroll the complaint to the customer care. When we called your customer care they said you replaced your hard drive from the dealer you have purchased. This is the way we are harassing from your company. We are not satisified with your product and services. Hitesh kumar arora [protected] Was this information helpful? | |||
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Western Digital customer support has been notified about the posted complaint. | |||
 2 Comments | |||
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My hard dick is getting connect but not working
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3355 Michelson Drive, Suite 100, Irvine, California, United States - 92612
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I am sorry you had such a bad experience. May i know some more details about the hard drive what is the date of purchase do you have any bill with you?
Did you register the drive on our website after purchasing?
Can you see the warranty on our website?
For the mean while try to attach the hard drive to another computer and test it.
Try to run DLG software utility, to confirm that the HDD is working properly and there is no bad sector.
http://products.wdc.com/support/kb.ashx?id=p9AeTf
If you find the drive is faulty and it's under warranty you can initiate the RMA through our website.
You can also contact our support team. Our support team will be glad to help you out. The following link contains details of India support team:-
http://products.wdc.com/support/kb.ashx?id=FzFuvu
If the information hasn’t solve your question, you can continue to post further questions.