Western Railway — Smart Card Problems - Mumbai Suburban

Address:

400004

Dear Sir

There are problems with the Smart Ticket card and Ticket vending machine

My card (WR 1234935 )stopped working on the
card machine. After a few days now, I get message that my card validity is over

Why the card validity should be over?
If for some reason there is validity for the card, it should be replaced/ validity extended free of cost since for getting the card also, I had paid Rs 100/-

There is Rs 30/- charge available on card

Please look into and arrange to replace / re validate my card with charge at my station Charni Road
Mumbai 400004

If we are going cashless, the cards and the systems should be free of such problems

Please look into

best regards