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Western Union — amount not transfer to account.

I have made international transaction through western union to oriental bank of commerce in India of RS 20337.42 on 24th Sept 2019. but when i check the balance it does not appear in bank statement.

As told by bank these transaction is IMPS transfer as it is through western union.

I have contacted both western union and oriental bank of commerce.
Western union is telling that the transaction is completed and amount is deposited in bank but when i check with bank they told me that amount is not deposited as there was an issue in transaction and amount is refund to western union.

Please help me in this regard.
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