Western Union — Edit my full name (add Middle Name)

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I registered on WesternUnion website on Apr 27, 2021 and submitted softcopy of my documents online. Then I learnt that there are 2 options for KYC. One manual and another eKYC. When I tried for eKYC (since I wanted to avoid going to YES bank in this lockdown situation) it was disabled for me.
I called up customer care and asked for help. They informed me that since I have not mentioned my middlename (on their website it is clearly stated that middlename is optional) eKYC cannot me done and asked me to write an email to '[protected]@westernunion.com' and request to add the middle name.
For couple of days I used to get only one email per day from them asking for one or the other things like PAN & Adhaar card.

Then their reply and response stopped. I have been calling them daily and the only pale and pathetic response I get from them is that "Sir we have already escalated your issue and our backend team is looking into it"

It's been more than 7 days now and they cannot simply add my middlename so that I can complete me eKYC and go for transactions.

I wonder if in initial stage WU is so pathetic, God knows what are they gonna do while I transact!!!