[Resolved] Whaaky — Providing fraud product | |||
Dear sir/mam I have ordered 3 cotton shirts .Of L size . My order id was S[protected] But I got shirts of different sizes and different products from selected products. I have put mail them to register my complaint but I did not get any response . I have bought this from whaaky.i have ordered first time from this site .Now I got to know it is fraud site .Please resolve my problem Was this information helpful? | |||
Feb 21, 2017 Complaint marked as Resolved Dear Sir/mam
i have received mail from whaaky, please find the below mail
Dear Ashish Saini,
Order No: S802158961
Product: Koutons Shirts_Revised
We verified your complaint post receiving images from you. We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a refund. As per our refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to initiate a refund.
Whaaky
The Returns Section,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad - 500016
Note :
1) The defective product should be dispatched within 4 business days for refund of the same.
2) Kindly do not forget to mention the order number
3) The package that is being returned to us should come in its original packaging.
Our phone lines might be busy as we are attending to other customers in-case your running short on time we request you to drop an email at [email protected], we are sure to respond within 24hrs.
Thanks & Regards
Your friends from Whaaky
sir firstly they provide fraud product and post said firstly dispatch product on given address after that we would decide what to do, sir it is companies duty to take product back from me .and refund my money. Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint. Verified Support Feb 21, 2017 Whaaky.com / Way2Online Retail Customer Care's response Dear Ashish, Order no: - S[protected] We apologize for the inconvenience caused to you. As per our replacement- Refund policy, kindly send the incorrect product to the below address. Once we receive the product from you, we will go ahead to do the replacement-refund. Address: - Whaaky.com No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 We request you to drop an email at [protected]@whaaky.com, with your Order no, and kindly mention your issue. Your issue will be addressed within 24-48 hrs or call to helpline number [protected] Thanks, Regards Whaaky Team | |||
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+91 40 6622 8282
No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
Refund not received even after more than 3 months and repeated promise giving deadlines which never honoured.
Company providing fake/cheap products, asking consumers to return it on their cost and if refund is requested,
false promises are made of refund giving never ending dates and harassing the consumers. they are very polite on email and giving sweet pills thru emails promises. They are having one phone number of Hyderabad office, which is not responded putting you on hold for 10 minutes and than disconnecting. repeated attempts of call of 10 minutes
if by chance they respond( one in 15-20 attempts), they will promise sweetly to attend your complaint but of no avail.