[Resolved]  Whaaky.com / Way2Online Retail — Cheating with worst products and refund policy

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.whaaky.com

I hv ordered some of the products from whaaky.com on 03/06/2017 in the evening, same day i hv mailed to cancel the order but no body responded, as per their policy we can cancel the order till the product is not ready for ship but after 10 days they shipped my order. I checked the products. It is very cheapest quality, neither the size matched with my order nor the color, and quality. I talked to them, they told that i hv to send it back to company. I send it by spending 400/- as a courier charge because they are not providing any reverse pick up facility but they mentioned that the courier charge will be reverse as a mobile voucher.
Now the refund has been processed byt till now i hv not recd the payment in my account.

My three questions

1. I hv spend 400/- on courier, who will pay this amount as in this whole case there is no my mistake.

2. I hv paid for order 2786/- total but they are refunding only 2547/- the remaining 239/- rs they deducted as state tax. If i hv not taking the product then why i pay the tax without my mistake.

3. When will i receive the refunded amount in my bank. Today i send a mail at [protected]@whaaky.com attaching my bank statement 01/06/2017 to date.

4. Who has given them license to sell online if they have not any clear policy in favor of customers, they are doing a business only for cheating. They hv only a single contact number which is received after too many calls and waiting, they hv a mail id but they do not respond in a given tat. They are not having a proper quality assurance department. I hv ordered 'medium' size shirt they send me "xl" size. I hv ordered 32' waist jeans they send me 28'
The quality is poorest like faded shirt color.

Dear customer,

Greetings from whaaky.com!!

This is to inform you that we will be processing your online refund and the amount will be credited to your account within 7-10 business days.

Regards

Team whaaky

Our phone lines might be busy as we are attending to other customer’s in case you’re running short on time we request you to drop an email at [protected]@whaaky.com, we are sure to respond within 24-48 hrs.

On sat, jun 24, 2017 at 12:31 pm, suntosh jagdish srivastav wrote:
U r just making a joke…. Isn’t it? Why are you taking so long time. It is approx two months. As per yr website refund must be arranged with in 7-10 days.

You are pressurizing me to go to consumer forum. And now i m going to sue you in the court.

Just a [censored] company. I m going to lodge a complaint against yr company wherever possible.

With warm regards,

Suntosh jagdish srivastav

Writer, producer & director
Mobile no. +91-[protected] / +91-[protected] / +91-[protected]
Email id : [protected]@yahoo.com
[protected]@hotmail.com
[protected]@gmail.com

Website : www.directorsuntosh.in
Facebook : https://www.facebook.com/suntoshjagdishsrivastav
Twitter : @suntosh009
Instagram : suntoshjagdishsrivastav009
Bbm pin : 7b72a0bc
Whatsapp no. : [protected]

"if you have not the best, make the best what you have."

Disclaimer:
"the information in this e-mail and any attachments is confidential and may be legally privileged. It is intended solely for the addressee or addressees. If you are not an intended recipient, please delete the message and any attachments and notify the sender of misdelivery. Any use or disclosure of the contents of either is unauthorised and may be unlawful. All liability for viruses is excluded to the fullest extent permitted by law."

यह ई-मेल संदेश केवल आशयित प्राप्तकर्ताओं के उपयोग हेतु है तथा अन्य सभी कृपया इसे डिलीट कर सकते हैं और प्रेषक को सूचित कर सकते हैं। जब तक सन्तोष जगदीश श्रीवास्तव अथवा उनके आफिस द्वारा स्पष्ट रूप से व्यक्त न किया गया हो, व्यक्त की गई राय तथा संदेश प्रेषक के हैं तथा प्राप्तकर्ताओं को सचेत किया जाता है कि वे उपयोग से पहले संदेश / संलग्नकों को वायरस के लिए जांच कर लें। उपयोगकर्ता इस बात को स्वीकार करें कि संदेश में
गोपनीय, स्वामित्व या विशेषाधिकार संबंधी सूचना हो सकती है तथा सन्तोष जगदीश श्रीवास्तव अथवा उनका आफिस संदेशों की अखंडता या सामग्री का न तो आश्वासन देता है न ही गारंटी देता है।

Please consider the environment before printing this e-mail.
Save paper save trees :)☺

From: whaakysupport
Sent: saturday, june 24, 2017 9:21 am
To: suntosh jagdish srivastav
Subject: re: whaaky: order confirmation

Dear customer,

Greetings from whaaky.com!!

We apologize for the inconvenience caused to you. We will be processing your online refund and the amount will be credited to your account on august 16th. Kindly bear with us till then.

Regards

Team whaaky

On tue, jun 20, 2017 at 1:56 am, suntosh jagdish srivastav wrote:
Thanks for reply.

Further, it means your company has no concrete policy about the comfort of customers, and having a company to make fool of customers.

I hv these points, seeking yr prompt reply:

When i hv sent a request to cancel the order which is just confirmed before a couple of hours, why didn't you cancelled the order as it was in “preparing for ship” state.


The next day i hv called so many times on yr given number but no body responded. I hv already attached a screenshot of call details in my earlier mail.

It seems there is no quality check procedure in yr company like other online stores, because i hv ordered “medium” size shirts but in the parcel there was three shirts of medium size and two of “xl” in size. Moreover, the colors of received shirts are different from the advertised shirts. I know very well that screen image and original product colors may be differs but in your case, the color and designs are absolutely different. And the quality of the product was just like a second hand cheap road side products.


I hv ordered 5 jeans of 32 sizes but received all jeans in 28 sizes with false sticker of 32. I measured with my tailor, he also told me these jeans are only 28” waist. And the color of the jeans are faded from the fold of the jeans looking like it stocked for too many years in a godown.

In all this case, only i suffered a loss of ₹ 3187/- with a time and mental stress of repacking and reverse pick up.

And you people very promptly notified me that there is no policy of providing or bearing the self shipment charges. It all happened just a careless team, no quality control checks by company and a poorest company policy..

Now there is no time to discuss more with you, requesting that kindly refund my ordered amount of ₹ 2786/- as soon as possible.

Thanking you once again…

Such u have lost a good customer. And request you to please set up a good team of quality assurance to the customers.

With warm regards,

Suntosh jagdish srivastav

Writer, producer & director
Mobile no. +91-[protected] / +91-[protected] / +91-[protected]
Email id : [protected]@yahoo.com
[protected]@hotmail.com
[protected]@gmail.com

Website : www.directorsuntosh.in
Facebook : https://www.facebook.com/suntoshjagdishsrivastav
Twitter : @suntosh009
Instagram : suntoshjagdishsrivastav009
Bbm pin : 7b72a0bc
Whatsapp no. : [protected]

"if you have not the best, make the best what you have."

Disclaimer:
"the information in this e-mail and any attachments is confidential and may be legally privileged. It is intended solely for the addressee or addressees. If you are not an intended recipient, please delete the message and any attachments and notify the sender of misdelivery. Any use or disclosure of the contents of either is unauthorised and may be unlawful. All liability for viruses is excluded to the fullest extent permitted by law."

यह ई-मेल संदेश केवल आशयित प्राप्तकर्ताओं के उपयोग हेतु है तथा अन्य सभी कृपया इसे डिलीट कर सकते हैं और प्रेषक को सूचित कर सकते हैं। जब तक सन्तोष जगदीश श्रीवास्तव अथवा उनके आफिस द्वारा स्पष्ट रूप से व्यक्त न किया गया हो, व्यक्त की गई राय तथा संदेश प्रेषक के हैं तथा प्राप्तकर्ताओं को सचेत किया जाता है कि वे उपयोग से पहले संदेश / संलग्नकों को वायरस के लिए जांच कर लें। उपयोगकर्ता इस बात को स्वीकार करें कि संदेश में
गोपनीय, स्वामित्व या विशेषाधिकार संबंधी सूचना हो सकती है तथा सन्तोष जगदीश श्रीवास्तव अथवा उनका आफिस संदेशों की अखंडता या सामग्री का न तो आश्वासन देता है न ही गारंटी देता है।

Please consider the environment before printing this e-mail.
Save paper save trees :)☺

Sent from my windows 10 phone

From: whaakysupport
Sent: monday, june 19, 2017 11:45 am
To: suntosh jagdish srivastav
Subject: re: whaaky: order confirmation

Dear customer,

Greetings from whaaky.com!!

We apologize for the inconvenience caused to you. As per our company policy, we will not provide self-shipment charges in refund case.

Regards

Team whaaky

Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com, we are sure to respond within 24-48 hrs.

On sat, jun 17, 2017 at 1:54 pm, suntosh jagdish srivastav wrote:
Hi, i hv sent back three parcels as per yr executive told me over phone that there is no service of reverse pick up.in this process, i hv spend ₹ 400/-. I just want to know, who will pay this ₹ 400/- after yr refund. My total order was of ₹ 2786/- and now this adds to me.

Now the total is ₹ 3186/-

Kindly respond me about the resolution of this. I m attaching the courier slip which clearly shows the amount of courier.

In this, the mistake done by yr side as i ordered on 03rd june and again cancelled the same on 03rd june night. I hv mailed you on [protected]@whaaky.com but nobody responded.

Please look in to the matter.

Thanks

Sent from my windows 10 phone

From: whaaky
Sent: saturday, june 3, 2017 5:29 pm
To: suntosh jagdish srivastav
Subject: whaaky: order confirmation

Big deals, small prices
Dear suntosh jagdish srivastav
Your order id : s[protected]
Payment mode : dc
Order placed on :[protected]:08:05
You have done all the hard work!! Now sit back and relax. We will send you an e-mail and sms once your order is dispatched to your address.
Order details :
S. No item name short description order no qty estimated dispatch date price discount effective price
1 2 men jeans @ 599

Summer fashion

S[protected] 1 ships in 7-10 business days rs. 599.0 rs. 0.0 rs. 599.0
3 5 casual shirts for men @ 1049

Fresh manufactured, slim fit shirts

S[protected] 1 ships in 7-10 business days rs. 1049.0 rs. 0.0 rs. 1049.0
5 3 branded slim fit jeans @ 899

Slim style

S[protected] 1 ships in 7-10 business days rs. 899.0 rs. 0.0 rs. 899.0

Shipping address :
Suntosh jagdish srivastav
Ed - 1 / 888 sector - d1, near shagun sweet shop l. D. A. Colony kanpur road lucknow.,
Lucknow, uttar pradesh-226012 total amount rs. 2547.0
Sd cash redeemed rs. 0.0
Shipping charges rs. 0.0
Entry tax rs. 127.350006
Payable amount rs. 2786.7002
Note : post shipment, the delivery of your item (S) will take anywhere between 1 and 4 days depending on your location.
The customer cannot exercise an option of charge back beyond 60 days of time period. For any queries, kindly mail to [protected]@whaaky.com


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