[Resolved] Whaaky.com / Way2Online Retail — product 3310 mobile phone not working

Shamarora

from Mumbai, Maharashtra

Address:	Hyderabad, Andhra Pradesh, 400089
Website:	Wakky.com

I had purchased agtel mobile phone online by order number. S[protected] has been dispatched via ecom[protected].
The mobile phone does not switch on.
The battery was charged overnight but still phone is not working. The company's phone number is[protected] which keeps you on hold and no one comes on line.
The e mails sent are not replied to either, and there seems to be no other phone number or contact numbers.

+2 photos

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Nov 24, 2017

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

Whaaky.com / Way2Online Retail Customer Care's response Dear Shyam,
Order no: - S[protected]

We apologize for the inconvenience caused to you. As per our replacement- Refund policy, kindly send the incorrect product to the below address. Once we receive the product from you, we will go ahead to do the replacement-refund.

Address: -
Whaaky.com No 1-8-319/2,
Patigadda Road, Begumpet,
Hyderabad – 500016

We request you to drop an email at [protected]@whaaky.com, with your Order no, and kindly mention your issue. Your issue will be addressed within 24-48 hrs or call to helpline number [protected]

Thanks&Regards
Team whaaky

Nov 24, 2017

Updated by Shamarora From: Whaaky
Sent: Thursday, November 2, 2017 12:07 PM
To: [protected]@gmail.com
Subject: Re: Receipt of blue dart courier service

Hi Shyam Arora,
This is to inform you that we have received the self-shipment that you shipped across to us for replacement. On the basis of your complaint, we would be dispatching the replacement to you within 7 to 10 business days. (Saturday, Sunday and public holidays are not working days).

Once dispatched, you will receive a mail with the consignment number and courier name.

Regards
Team Whaaky

{this was on 2nd november}
nothing has happened since
the cost of the mobile phone ordered is less then the blue dart shipping charges which is 800 rupees.
still not received the replacement nor the shipment details from whaaky as on 24th nov.
Order no: - S[protected]

Nov 27, 2017

Updated by Shamarora cybercell.[protected]@mahapolice.gov.in

I have written to the above mentioned email to help resolve my complaint .Ait has been more then a month since I have returned the defetive product and not received a refund or replacement from whakky.com

shyam arora [protected]

Nov 27, 2017

Updated by Shamarora I dont understand how you have marked my complaint as resolved ???
when I have not received my refund or the product ??