[Resolved] Whaaky.com / Way2Online Retail — refund not yet received

anilc1357

from Bengaluru, Karnataka

Address:	Pune, Maharashtra, 411047
Website:	www.whaaky.com

I have order mobile of rs 1199 from whaaky.com and this was my first order. I have received my order in sep 17, but it was defective piece. Customer care no is never approachable as it is just ringing and going in ivr. So i have sent a mail to [protected]@whaaky.com, initially they are not agreed that phone is defective and told me to send a pic. I have send the pic of phone and they told me that please send your courier to our haydrabad address below.
Whaaky.com,
No 1-8-319/2,
Patigadda road,
Begumpet,
Hyderabad – 500016

But the new story start here i have send the phone by dtdc courier (Consignment number p[protected], firstly they told us that we haven't received the phone and after one day told that box was empty and you have send blank box. It was really surprise that box is empty. I have confirm with dtdc courier and they confirm that when box was deliver it was fully packed and definately later open by whaaky employee only.

Now it is october and they are not ready to refund my money. This is 100% that they are cheating with me.
I am loosing product amout + courier charges.

Please do something.

Thanks

Anil choudhary
0091 [protected]

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Nov 5, 2017

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Whaaky.com / Way2Online Retail Customer Care's response Dear Anil,
Order no: - S[protected]

After we receive your product We have initiated the refund process and it will be reflected in your account at the earliest.
We will acknowledge you once the refund is done.
We sincerely apologize and regret the inconvenience caused.

Thanks Regards
Team whaaky