[Resolved]  Whirlpool — cheated by whirlpool service center patna

Address:

Patna, Bihar

I called the toll free number of whirlpool about my washing machine not starting. They forwarded my number to their regional service center in patna. After an hour i received a call and he told me that he has informed his engineer and he would give me a call in few minutes. I received a call from him and told him my address. He came and checked my washing machine pcb and said that it has burnt and need to be replaced by new one. I asked about its repair because it's just the capacitor which has burnt and can easily be repaired but he said it can't be repaired and must be replaced. I asked about the charge and he said it would be 3800. That was a high amount for a washing machine which coated me 15700 approximately 2.5 years back. Any way i went it for it, and paid 4270 as replacement and service charge. As i was not satisfied and felt like cheated by whirlpool company so i checked the price of pcb online and found it's available between 1600 to 2600 inr. I was shocked how the hell he could charge me so much price and the second thing is that what's the use of authorized service center when you just can't repair and in order to benefit your service center by plundering your customer, you have the straightforward policy of replacement. This is utter loot by whirlpool and nothing else as for example if you have a cut in your finger, they will suggest you to transplant your hand. For those who is planning to purchase a washing machine, i would recommend to abstain from whirlpool. Their after sales service is pathetic and inspired by plundering their customer.