[Resolved] Whirlpool India — A/C Complaint

tejaspooja

from Chennai, Tamil Nadu

Address:	Pune, Maharashtra, 600 037
Website:	www.whirlpoolindia.com

Respected Sir,

We bought whirlpool split A/C on 19/05/2015 (Invoice #: [protected]) and we used only for 15 months, later we did not use due to climate change. Recently we applied for "Whirlpool Home care plan - "AMC"" on 02/01/2017, but mechanic checked and informed that indoor coil is not working.

Before Whirlpool, we used LG AC for 10 years and we have been suggested about whirlpool company. Then we changed LG AC & bought Whirlpool AC.

But we did not get any service within warranty period and we did not actually benefitted. I request you to kindly do the needful by taking above statement in your reconsideration. Also I would like to mention that we are from middle family and we cannot buy an another new AC within 3 years.

Thanking you,
Your's faithfully,
Lavanya.N.J

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Apr 14, 2017

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

Whirlpool India Customer Care's response Dear Lavanya,

We're sorry to hear your experience. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support.

Verified Support

Mar 14, 2017

Whirlpool India Customer Care's response Dear Lavanya,

As per the update from our service team, our technician had visited your place and found that the condenser coil needs to be replaced.Hence Our team has shared a quotation for the work to be carried out on chargeable basis. We are eagerly awaiting your confirmation/approval on the quotation. We tried calling you for further assistance regarding the same, but couldn't get through.

Regards,
Whirlpool Support.