[Resolved] Whirlpool India — Air Conditioner is not working properly | |
Hi, I ordered an ac at amazon on 7th september 2019 and installation done on 12.09.2019. Since the installation done, i complained 4 times in customer care for the air conditioner issues and problems but it didn't solve and the one more complaint i did on last month for the same product problem (Sound issue and now it is cooling issue and f9 code) but i still there. Last complaint i didn't close for the same quality problem, but company technician closed the complaint itself and when i try to contact him he didn't response the call. The problems are continue since i bought this air conditioner. I want to change the product or amount refund back to resolve it. Complaint date: 12.09.19, 24.06.2020, 30.07.2020 30.08.2020 Please help on the same. Thanks and regards Mohammad shafiullah Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Sep 21, 2020 Whirlpool India Customer Care's response Hi Team, This is duplicate docket number as running with us 6048383. Please close this docket. Regards, Whirlpool Support | |
 14 Comments | |
Comments
This is whatapp numbers
[protected]
Please connect with whatapp SMS to me.
[protected]
Please connect with whatapp SMS to me.
Whirlpool India Customer Care's response, Sep 21, 2020
Verified Support
Dear Team,
Thanks for sharing the requisite details with us. We'll get in touch shortly with an update on this concern.
Regards,
Whirlpool Support
Thanks for sharing the requisite details with us. We'll get in touch shortly with an update on this concern.
Regards,
Whirlpool Support
When I am getting refund or exchange??
No action till days taken
Please do exchange or refund .
I am unable to work in my office due to air conditioner problem.
It not working.
I am unable to work in my office due to air conditioner problem.
It not working.
Yesterday technicians came and experienced F9 code error and other problems and they said we can't do anything, we are going to report in our office and then office will decide for it.
Problem is still pending.
Need exchange or refund for the same as soon as possible please.
Problem is still pending.
Need exchange or refund for the same as soon as possible please.
Dear Whirlpool Team,
I am repeating my problems once again below:
I ordered an AC at amazon on 7th September 2019 and installation done
on 12.09.2019.
Since the installation done, I complained 4 times in customer care for
the air conditioner issues and problems, but it didn't solve and one
more complaint I did on last month for the same product quality
problem (Sound issue and now it is cooling issue and F9 code) but it
is still there.
Last two complaint i didn't close and signed on technician work sheet
for the same quality problem, but technician Manoj Das closed the
complaint itself and when I try to contact him he didn't response the
call I have sent video clips and photo also on his demand.
At last I contacted Mr. Jayanta Sen.
The problems are continue since I Purchased this air conditioner.
I want to change the product or amount refund back to resolve it.
Complaint date:
12.09.19, KOL [protected]
24.06.2020, kol[protected]
30.07.2020, kol [protected]
30.08.2020, kol (not Provided done by Manoj Das)
24.09.2020, kol [protected] ( they came after one month strong follow
up as the last call on 30.09.2020 was opend and still showing F9 on
this call also)
Please help on the same.
Thanks and regards
Mohammad shafiullah
I am repeating my problems once again below:
I ordered an AC at amazon on 7th September 2019 and installation done
on 12.09.2019.
Since the installation done, I complained 4 times in customer care for
the air conditioner issues and problems, but it didn't solve and one
more complaint I did on last month for the same product quality
problem (Sound issue and now it is cooling issue and F9 code) but it
is still there.
Last two complaint i didn't close and signed on technician work sheet
for the same quality problem, but technician Manoj Das closed the
complaint itself and when I try to contact him he didn't response the
call I have sent video clips and photo also on his demand.
At last I contacted Mr. Jayanta Sen.
The problems are continue since I Purchased this air conditioner.
I want to change the product or amount refund back to resolve it.
Complaint date:
12.09.19, KOL [protected]
24.06.2020, kol[protected]
30.07.2020, kol [protected]
30.08.2020, kol (not Provided done by Manoj Das)
24.09.2020, kol [protected] ( they came after one month strong follow
up as the last call on 30.09.2020 was opend and still showing F9 on
this call also)
Please help on the same.
Thanks and regards
Mohammad shafiullah
Whirlpool India Customer Care's response, Oct 2, 2020
Verified Support
Dear Team,
In this case we are woking on the same, will get back to you shortly.
Regards,
Whirlpool Support
In this case we are woking on the same, will get back to you shortly.
Regards,
Whirlpool Support
No action has been taken as of now.
No action has been taken.
Technicians are making excuse about products unavailability, hence the issues are pending since 30.07.2020 even more time.
Please close this case as soon as possible.
Thanks
Technicians are making excuse about products unavailability, hence the issues are pending since 30.07.2020 even more time.
Please close this case as soon as possible.
Thanks
Whirlpool India Customer Care's response, Oct 28, 2020
Verified Support
Dear Customer,
Please share your complaint number or mobile number. We will ensure all possible help.
Regards,
Whirlpool Support
Please share your complaint number or mobile number. We will ensure all possible help.
Regards,
Whirlpool Support
Worst experience.
No action has been taken till date
No action has been taken till date
Please solve this issue as soon as possible.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
3570
Pending
0
Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
View all Whirlpool India contact information
We are unable to connect with the concerned person. Hence, we request you to kindly share mobile number of concerned person so that we can assist in best possible ways.
Regards,
Whirlpool Support