[Resolved]  Whirlpool India — AMC Calls from your Call Centre

Address:New Delhi, Delhi, 110092

I had purchased a Refrigerater from Whirlpool last Year. Afer completion of one year warranty I am getting regular calls since last few months from[protected] Their call center for an extended AMC.
It is SHEER HARASSMENT.
Despite telling them that I do not want an AMC they are persistently calling again and again which highly irritating.
I am one customer who will never purchase or recommend a whirlpool product just because of the SHEER NUISANCE VALUE of these Unsolicited Calls.
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Oct 7, 2017
Complaint marked as Resolved 
The Calls have again started. I cannot understand that despite my telling them that I do not want an AMC or an extended warranty --why are they harassing me on my registered mobile which is incidentally also registered on DND. There was a call from 911149715600 on 31st Aug 2017 . There were 2 calls from 911146366700 and 911133018700.on 14th Sept 2017. There were 3 calls from 911130634200 on 4th Oct 2017. The above are those which I have remembered and identified, besides others which have been summarily dismissed. My contention about this company is CORRECT that the WHIRLPOOL team is simply harassing their customers merely to fulfill their collection targets. I have many other products from Reputed brands but none of them have stooped to this low. The only reminder that I receive is an Email or an sms and that too only once. None of them have been so shamelessly and irritatingly proactive. But what they don't understand is that they are doing more harm to the brand than any good. What good is the so called assurance of the Whirlpool support.
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2017
Whirlpool India Customer Care's response
Dear Rajiv,

We're sorry to hear your experience. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support.
Verified Support
Mar 16, 2017
Whirlpool India Customer Care's response
Dear Rajiv,

Our concern team has as the AMC team not to contact you for further regarding AMC. Hence you will not receive any call from the AMC team. Rest assured we are always here to assist you in case you need any help.

Wish you have a good day ahead!

Regards,
Whirlpool Support.
Oct 07, 2017
Updated by rajiv133
The Calls have again started. I cannot understand that despite my telling them that I do not want an AMC or an extended warranty --why are they harassing me on my registered mobile which is incidentally also registered on DND. There was a call from[protected] on 31st Aug 2017 . There were 2 calls from[protected] and[protected].on 14th Sept 2017. There were 3 calls from[protected] on 4th Oct 2017.
The above are those which I have remembered and identified, besides others which have been summarily dismissed.
My contention about this company is CORRECT that the WHIRLPOOL team is simply harassing their customers merely to fulfill their collection targets.
I have many other products from Reputed brands but none of them have stooped to this low.
The only reminder that I receive is an Email or an sms and that too only once.
None of them have been so shamelessly and irritatingly proactive.
But what they don't understand is that they are doing more harm to the brand than any good.
What good is the so called assurance of the Whirlpool support.
Verified Support
Oct 13, 2017
Whirlpool India Customer Care's response
Dear Concern,

We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we can look into this concern.

Regards,
Whirlpool Support.
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