[Resolved]  Whirlpool India — amc issue

Address:

Ghaziabad, Uttar Pradesh, 201014

Dear whirlpool,

I have taken amc of my two fully automatic machine on dated 14/07/17. Unfortunately one of my machine stopped working on 22nd july and we lodge complain with whirlpool. To our surprise, the technician visited my residence told me that your amc is not punched so we will not repair this and punching process will take 21 days time. I immediately spoken to customer care guy and they gave me number of mr. Pramod from parihaar enterprise. When i spoke to this guy, he told me that machine can't repair. When i mentioned that whirlpool policy is not good and as a customer i am getting suffered. He mentioned that he will ask company to refund my amc amount of both the machine. It was a shocking statement from from mr. Pramod.

I was planning to upgrade to another whirlpool machine but after this incident the idea of whirlpool any product is dropped.

I have few queries please respond to them asap,

1. Is this the way whirlpool work with their customer and takes care of complain.
2. Where it is mentioned in amc agreement that only after punching of amc paper, any repairing will be done.
3. Why the amc period was mentioned in agreement starts from 15th july to 14th july. Whirlpool should take 21 days of buffer with them if they take so much of time in punching.

Base on above three facts it feels whirlpool has started making fool of people but in my case i will not take this lightly and will consider for legal case if whirlpool fail to resolve the issue in a day time.

Regards,
Vinod
On behalf of vb bhatt and shalini chauhan
7/18, ban road, indirapuram
Shipra suncity, 201014
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