[Resolved]  Whirlpool India — asking charge in warranty period

I purchased whirlpool refrigetor on the date-29/12/2019 with 1 year fully warranty and 10 years warranty on compressor.
On the date 18/06/2020 my refrigetor was not cooling. I complaint to customer care on the date 18/06/2020 but due to lockdown in chennai they registered my complaint on the date 06/07/2020 with complain number-che[protected]. Technician came to my house and after service and they asked amount rs 6000 for coil, gas and compressor. But my product was under warranty. So i was not agree to pay any extra charges. So they remove his all new parts like compressor, coil and even they not connected my old parts to refrigetor also then left from my house.in two technician one with name mohammad ali khan behavior was improper, he was shouting to customer care executive and me. Then both technician left my house without service. So please do needful for service as soon as possible and also take action on technician for his rude bevavior to client.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2021
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Aug 06, 2020
Whirlpool India Customer Care's response
Dear Team,

In this case our service technician visited at customer place and found that freezer has been puncher and estimate share with customer and he is not ready to pay charges.

Regards,
Whirlpool Support
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Whirlpool India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    3569
    Pending
    0
    Resolved
    2438
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View all Whirlpool India contact information