[Resolved] Whirlpool India — Authorized service centre is unable to fix fault even after charging rs.8900/- after three visits

Sivapdy

from Puducherry, Puducherry

Address:	605008
Website:	www.whirlpoolindia.com

My Whirlpool refrigerator which is just 23 months old had cooling fault and hence we logged service complaint to Authorized Service Centre M/s Perfect Cooling Systems, Puducherry on 25 Jan 2017. They visited on 25 Jan 2017 and changed the timer bimetal fuse and charged Rs.1900/- . Still the problem continued. Again on call they visited on 26 Jan 2017 and changed the stabilizer for Rs.3500/-. Still the problem continued. Again on call they visited on 31 Jan 2017 and changed the GNF Cooling coil with gas charging for Rs.3, 500/-. Still the problem continues. We are calling them on daily basis and amature Service personnel visits daily and could not fix the problem. Today is 13 Feb 2017 and even after of 20 days of fault they could not fix the problem after charging us Rs.8, 900/- so far. What is the remedy. For their amature service we have lost Rs.8900/- and who will justify this? What is the final remedy for this?

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Mar 20, 2017

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2017

Whirlpool India Customer Care's response Dear customer(Sivapdy),

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support

Verified Support

Feb 13, 2017

Whirlpool India Customer Care's response Dear Customer(Sivapdy),

As discussed, we've arranged a Senior Technician visit at your place for today to resolve the repeated cooling issue. The technician will soon get in touch with you for the same.

Regards,
Whirlpool Support

Verified Support

Feb 14, 2017

Whirlpool India Customer Care's response Dear Customer(Sivapdy),

The compressor needs to be replaced in the appliance and our service engineer is on route to your place to assist you with the same.

Regards,
Whirlpool Support

Verified Support

Feb 15, 2017

Whirlpool India Customer Care's response Dear customer(Sivapdy),

The compressor and condenser have been replaced in your appliance and the gas charging has also been done. Now, the appliance is under observation for some time.

Regards,
Whirlpool Support

Verified Support

Feb 16, 2017

Whirlpool India Customer Care's response Dear customer(Sivapdy),

Our technician visited your place yesterday and explained you about the temperature adjustment in the appliance. We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support