[Resolved]  Whirlpool India — Cheating and fraud by their team

This is to inform you that I have been cheated by Whirlpool Services. My issue of gas charging has been coming from January and from than they are doing gas charging without doing proper diagnosis and has taken thousands of Rs by Invoice and non Invoice means and after intentionally looting me now they have informed me that there is internal leakage in the refrigerator and they will be providing me 25 percent discount in lieu of 1000 Rs+ my old machine will be kept and than I will be given 25 percent discount. Over a written mail by your team I have been told that the system will be taken for repair by giving wrong inducement.
My contention is that whereas over all online platforms Whirlpool products are available at around 25-50 percent discount and for me I am getting at a cost of giving thousands of Rs to your service center+ 1000 and giving my appliance. If that offer was given to me at the very beginning I might have looked into it but due to deficient Services from your service center. I am unable to explore this option as well.

I feel this is a deliberate attempt of cheating and criminal breach of trust. I am exploring the criminal liability and will forward the complaint accordingly. Whereas I am also filling a case in Consumer forum for rightful remedy.

I am also forwarding all the required details to Social media and electronic media for consumer education purpose.
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Aug 26, 2021
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Nov 21, 2020
Updated by parasharkrishna
#Shame on Whirlpool
Verified Support
Nov 25, 2020
Whirlpool India Customer Care's response
Dear Team,

In this case appliance not in repairable condition and we are processing for the replacement (as per company policy) and same informed to customer.

Hence, we are closing the same

Regards,
Whirlpool Support
Complaint comments 

Comments

I have purchased a washing machine
Top load fully automatic Order ID :[protected]
Product arrived with a dent on right side
Found by installation agent from Whirlpool
I contacted your coustomer care number
That was not much of help I am writing this mail
To inform you that I need a replacement of the product
Or refund with in 15 days as per law
Els I am moving to media &court since there is too much delay for a response from your side

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