[Resolved] Whirlpool India — Complaint no CN[protected]

sivaramakrishnan1952

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600064
Website:	Whirlphool

I made complaint to set right my ac. On 26.04.2017. Without attending my complaint it was closed. How? Again i made complaint on 06.05.2017 vide no. Cn[protected]. So far none of your personnel attended to set right the repair. Is it fair to take so much time to rectify the defects. What is the use for keeping amc. Do needful atleast now. My cell no. [protected]. Sivaramakrishnan

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Jun 24, 2017

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

Whirlpool India Customer Care's response Dear sivaramakrishnan1952,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Regards,
Whirlpool Support.

May 31, 2017

Updated by sivaramakrishnan1952 I made complaint regarding non functioning of my A.C. Sr. No. of my AC is KRA[protected]Model No. 11112) AMC amount of Rs. 12422/- was paid by me vide Bill No. 10494 and it exists till 14.07.2017. Now I have made complaints vide CN [protected] dated 15.04.2017 CN [protected] dated 26.04.2017, CN [protected] dated 06.05.2017 CN [protected] dated 06.05.2017 and CN [protected] dated 24.05.2017. Against my complaint the present service Company (Mother's Homecare, Chennai) attended and replaced the Indoor Unit for a cost of Rs. 8500/- vide Bill No. 4466 dated 27.05.2017. This is against my rights. While warrant is still available they have charged Rs. 8500/- The MRP of Indoor Unit is only Rs. 8100/- Why they have penalised me even my AC is under AMC. Kindly see that the amount paid by me for replacement o[censored]nit is refunded

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Comments

vikrant khanna

from Bhawanigarh, Punjab

Cooling problem in my whirlpool refrigerator since April and despite getting it fixed by paying and thermostat change it is not working.Please get it fixed at the earliest.The company has sent the engineer on 5th April 2017 and he charged for the service and thermostat and still it is not working.

Whirlpool India Customer Care's response, May 31, 2017

Verified Support

Dear Vikrant,

We sincerely regret the inconvenience you have faced. Please share your complaint no/contact details so that we can escalate this issue to our team.

Regards,
Whirlpool Support.