[Resolved]  Whirlpool India — complaint not resolved even after 5 days

I register my complaint on 5th morning about my refrigerator not working. The first surprising thing happened to me that after registering the complaint some third party engineer (Who was not from authorized whirlpool service center) came to my house and removed 2 items from the fridge. And by the evening no one from authorized service center called me though they say for a call from engineer withing 2 hours of registration. When i called again to customer care, i got to know that some un-authorized guy has taken the parts.
Anyway i got the items back same day but the major issue is that it's been 5 days now and refrigerator is not working. The authorized service senter named "active service center" person prashant has been saying that the part is coming from another location "within city" from "last 3 days". Today they said that they got the part but that is some other part. How it can be a reply from an authorized service center.
When i called to customer care again, i was told that the part will come in another 2 more days. I wanted to know about the service sla and the escalation email id, customer care also denied to provide these details.
It's been 5 days full and the problem is not resolved. I have never seen such a worst service from another brand.