[Resolved]  Whirlpool India — Complaint of brand & service of whirlpool washing machine

Address:382480
Website:www.consumercomplaints.in

Dear sir,
We had purchased fully automatic 7.2 kg 360 deg bloomwash whirlpool brand washing machine on 12th october 2013. On 12th july 2016 the machine shows ss1 error during the spinning. So i had booked the complain in customer care. The customer care representative said this machine is not in warranty so you have to paid the visit charge & repairing expense. I had confirm to pay & on 15th july 2016 the technician came & he told that this is sensor error, the sensor must replace to resolve this problem. So i had told him to change the sensor & paid the visit charge & repairing charge also as per attached receipt. After 2 month the same error will come & the machine is not worked. So i had call to customer care. They told me that you have to pay the visit charge to the technician. I told him that for what? I had already pay the visit charge to the technician. If any other problem occure than i will definitely pay but where the question is for the same error i had told him that i am not pay for the same. The representative said that if you don't pay then i can't book your complain. So i had said o. K. Then i had called the technician who had repaired my machine. He told me that right now i am not available in the city when i will come i will call you. But after long wait he had not come & when i called him he had also told that you have to pay the visit charge. Here i want to know one thing from the whirlpool india that after repairing if the same problem arise then who is responsible for that? The technician who repaired the machine or the customer who make the blind trust on the company. Kindly resolve this problem immediately or replace me the machine. The invoice & repairing charge receipt is enclosed here with.

Thanks & regards,
Mrs. Shilpa vipul patel
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Mar 25, 2017
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2017
Whirlpool India Customer Care's response
Dear Shilpa Patel,

We sincerely regret the inconvenience you have faced. Please share your complaint number and contact details at [protected]@whirlpool.com so that we can escalate this issue to our team.

Regards,
Whirlpool Support
Complaint comments 

Comments

Hi Sir/Madam
We had purchased fully automatic 7.2 kg 360 deg bloomwash whirlpool brand washing machine on September 2014.I am getting an error code SS1. I have called the customer care continuously for 3 days. Everytime I call the customer service centre they say the technician will call you within 2 hours and update his visit time.. I called nearly 8 times and sometimes they keep the call on hold for 10 min and disconnect the call.
After 3 days the technician comes and says your gear box needs to be replaced. Without checking anything and it will coat you nearly Rs.6000
But when I check online it shows it jaan sensor error.. So which one is true... Please assist me by addressing the issue..

Regards
Sharath Goud
Whirlpool India Customer Care's response, Apr 8, 2019
Verified Support
Dear Customer,

We're really sorry for the experience you had. Please share your mobile number & complaint number with us. We'll surely look into it.

Regards,
Whirlpool Support
This SS1 problem has occurred in my whirlpool 7.2kg 360 bloomwash washing machine. I bought this machine in 2014.

This SS1 error had come in Jan, 2017. Rs 1950 was charged and resolved by the authorized dealer referred by whirlpool customer care.

This problem had occurred again in 2018. Called whirlpool customer care again. Same authorized dealer sent his service engineer. Rs 2697 were charged, problem got resolved.

After 3 years, same SS1 error, same authorized dealer was referred to by whirlpool customer care. Rs 5722 quoted this time.

Same error, everytime different diagnosis, different correction of the error, different charges.

Service engineer didn't open or even check the washing machine. He started it on and off and diagnosed changing of gear box required.

Is there any authenticity? Without even opening the machine, he diagnosed the problem. Why didn't he diagnose it over phone only if he had to diagnose like that only?

How can we trust? They say anything and we pay anything. Is there any system to validate this diagnosis?

This authorized dealer is Magic Technologies, Sector-8, Dwarka.

[protected]

Serial number INFISI300412 whirlpool 360 degree top load fully automatic bloomwash washing machine was purchased in 2014.

SS1 error occurred in Jan 2017, then Feb 2018 and now May' 2021.

Everytime same error SS1 and same authorized dealer yet different diagnosis, different solution and different charges.

This time service engineer didn't even open the machine, just turned it off and on and diagnosed the problem to be in the gear box and gave the estimate for replacement as Rs 5722.

It doesn't seem to be authentic and genuine.

If whirlpool refers to an authorized dealer then whirlpool must confirm the integrity and honesty of the dealer too.

We go for authorized dealer only for genuineness and validation given by whirlpool. We could get our product corrected by any other vendor but we prefer the one authorized by whirlpool.

Please ensure the righteousness and correctness of the diagnosis and solution by the authorized dealer.

You may contact at [protected]

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